Refund policy
Furniture World Liquidation
Return & Exchange Policy
At Furniture World Liquidation, customer satisfaction is extremely important to us. If you have any questions or concerns regarding your purchase, please contact us as soon as possible. Our goal is to provide a fair, prompt, and professional resolution whenever possible.
Return Eligibility
Return requests must be made within 24 hours of delivery or pickup.
To be eligible for a return, merchandise must:
- Be in like-new condition.
- Be free from abuse, misuse, or customer-caused damage.
- Include all original manufacturer packaging, labels, hardware, manuals, and accessories.
- Not have been modified, assembled (when applicable), or altered after delivery.
Approved returns are subject to the terms outlined below.
Original Packaging
Please retain all original boxes, packaging materials, and manufacturer labels until you have completely inspected your furniture and are satisfied with your purchase.
Manufacturer packaging and shipping labels are often required to process warranty claims, transportation damage claims, and replacement requests with our vendors.
Failure to retain the original packaging may delay or prevent warranty or replacement processing.
Restocking Fee
Approved returns are subject to a 25% restocking fee.
Furniture purchases involve professional handling, inspection, delivery, transportation, and manufacturer processing. Once furniture has been delivered or unpacked, it can no longer be sold as factory-new merchandise.
The restocking fee helps offset these costs, including manufacturer restocking charges, transportation expenses, inspection, and repackaging.
Furniture is a significant purchase and is not intended for temporary use or home trials. We encourage customers to carefully review measurements, colors, styles, and product specifications before completing their purchase. Our experienced furniture consultants are always available to help you make the right decision before delivery.
Exchanges
Customers are welcome to exchange eligible merchandise.
Any applicable delivery charges will apply to exchange transactions.
Special Orders & Custom Furniture
All special-order, custom-built, and made-to-order furniture sales are final.
Because these items are manufactured specifically for each customer, they cannot be canceled, returned, refunded, or exchanged once production has begun.
Damaged Merchandise
Please inspect your furniture carefully at the time of delivery.
If concealed damage is discovered after delivery, Furniture World Liquidation must be notified within 24 hours.
To help us resolve your claim as quickly as possible, please provide:
- Clear photographs of the damaged furniture.
- Photographs of the original packaging.
- Photographs showing the manufacturer shipping labels or identification labels whenever possible.
This information is required by many manufacturers to process transportation damage claims and replacement requests. Providing complete documentation helps us resolve your claim much faster.
Minor damage that can safely be repaired in your home may be corrected through professional touch-up service when appropriate.
Refund Processing
Once approved merchandise has been inspected and accepted, any applicable refund will be processed according to the original method of payment, less applicable restocking fees, delivery charges, and any other authorized charges.
Processing times may vary depending on your financial institution.
Our Commitment
Our goal is not simply to sell furniture.
Our goal is to build lifelong relationships by providing quality furniture, outstanding value, and exceptional customer service before, during, and after every sale.
If you ever have questions about your purchase, our experienced team is here to help.
Contact Us
Furniture World Liquidation
2625 South Maryland Parkway
Las Vegas, NV 89109
Phone: (702) 659-8400